• FAQ
• UK Islands
• Europe
• Worldwide
• BFPO
• Upgrades
• VAT Exempt

* Free Delivery on Dive products to UK mainland over £40. *

* Free Delivery is not applicable for some Special Offers, Packages, Tanks and Lead Weights with a value less than £50. 

What is covered by my free delivery?

Free delivery is only available to the UK mainland.
(* T&C APPLY to islands, Scottish isles/highlands)
Scottish highlands and islands deliveries are free if Applicable under 2kg.
View prices below for all orders to these locations over 2kg.
Prices vary for Europe and World Wide deliveries. (see table below) 

Delivery Info

Deep Blue will take every effort to get you goods to you as efficiently and effectively as possible. All orders placed before 3:00pm will be shipped on the day of ordering (subject to payment authorization and availability). Any items, which are out of stock, will be shipped as soon as your order is complete or as they become available.

There are a number of different methods of delivery available on our website. Delivery prices will vary according to the delivery address, delivery method, size, weight and value of the goods to be shipped.

Goods delivered by means of Post will be sent by Royal Mail Tracked Service if less than 2kg. If over 2kg items will be sent using a courier service. However delivery could possibly take longer, for which we are not liable. Once dispatched, goods are in the hands of the courier and out of our control.

*** Although delivery on Dive products to UK mainland is free over £40, delivery prices for special offers, tanks & lead weights will vary ***

This is all subject to change and we shall not be liable for delays caused by matters out of our control.

If delivery addresses do not seem correct or legitimate then we may not send the goods. If this is to happen then the item will come up as cancelled on your order.

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Upgrades

Upgrades available when ordering your goods include next day 24hr delivery, and Royal Mail 1st class. If ordering on the website these options will come up on the screen before payment is due and the corresponding price/item will appear. When ordering over phone, let the sales member know of the urgency of your parcel.

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Frequently Asked Questions

Do I need to sign for my parcel?

It depends on the weight of your order. If your order is small, light and inexpensive, it will be delivered by Royal Mail Tracked post (no signature needed), however if it is small and expensive, you will then have to sign for the item. For larger, heavier items we will use a courier service to deliver your order, between 8am and 8pm, which requires a signature. In these circumstances it is advisable to have the order delivered to wherever you will be during working hours so you can sign for the parcel. 

Here at Deep Blue we have no way of giving you a time for delivery, however if your parcel is sent using DPD they will usually SMS on the day of delivery to give you an estimated delivery time. (SMS notification is not applicable for all locations in the UK. Check DPD website for more info.)

What if I am not available to collect my parcel?

If no one is present to sign for your goods, a card will be left with the option to collect your parcel from a local depot or have it re-dispatched at a convenient time. Please note this may cause a delay in you receiving the goods. If you are not present at the delivery address they may take a signature from a colleague or neighbour as proof of delivery.

My order has been dispatched but I have not received it yet?

Tracking information can be found for your order in the My Account section and via the Order Tracking page as soon as your order has been dispatched. You will also receive these details by e-mail.

Why have I been charged postage on my phone order?

Deep Blue reserves the right to charge postage different to that on the web if you order over the phone. This is due to staff costs. The postage shown on the web does not always apply to telephone orders.

Any Other Questions?

If you have a question which is not answered here, please ring the sales department on 0191 2536220 ext 1 or email us on info@deepbluedive.com!

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United Kingdom Islands

Royal mail second class. 2-5 working days 

Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands /  Isles and Northern Ireland - DPD 48 hours

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Europe

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Worldwide

Postage prices will depend on destination, size, weight and value and will be calculated and added at the checkout.

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BFPO

This shipping method is available for British Forces Posted Overseas and addresses only. Shipping is as with all other UK mailing but please check to see that the size and weight of your order does not exceed maximums for your BFPO destination number by checking with BFPO http://www.bfpo.org.uk

*** Please note that once we have shipped the item and handed over to the BFPO service we have fulfilled our contract and delivery responsibility.  All queries and problems with delivery must be taken up by yourself with BFPO and any claims must be handled between yourself and them. ***

VAT Exempt

If this applies to you, the price you will pay for the goods will automatically be adjusted to remove the VAT element. You can also avoid paying VAT if you are having your goods sent to you in the UK, but are taking the goods abroad permanently within 3 months of making the purchase. You will have to pay the VAT with your order but by following the steps outlined you can reclaim the VAT content from us.

In this case you can request a VAT Reclaim form from us (just add a note requesting this at our checkout screen). We will complete the relevant parts of this form before sending it to you with your goods. You will then take the form with you and the goods when you leave the UK and you should ask customs to fill in their section of the form at the airport, ferry terminal or channel tunnel when you leave the country.

When you reach your destination outside the EU, you can then send the completed form back to us and we will refund the VAT amount charged to the credit or debit card details you have filled in on the reclaim form.

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