Postal Rates

• FAQ
• UK Islands
• Europe
• Worldwide
• BFPO
• Upgrades
• VAT Exempt

Deep Blue will take every effort to get you goods to you as efficiently and effectively as possible. All orders placed before 3:00pm will be shipped on the day of ordering (subject to payment authorization and availability). Any items, which are out of stock, will be shipped as soon as your order is complete or as they become available.

There are a number of different methods of delivery available on our website. Delivery prices will vary according to the delivery address, delivery method, size, weight and value of the goods to be shipped or if the 48hour Parcel Force service is used.

Goods delivered by means of Free Post will be sent by Royal Mail 2nd Class and deliveries may take between 2 - 4 working days. However this could take up to 7 working days, for which we are not liable for.

All delivery costs will be calculated by weight.

This is all subject to change and we shall not be liable for delays caused by matters out of our control.

If delivery addresses do not seem correct or legitimate then we may not send the goods. If this is to happen then the item will come up as canceled on your order.

Frequently Asked Questions

What is covered by my free delivery?

This will cover the majority of orders with the exception of some special offers, tanks and orders containing lead that are less than £50 in value.

Address	Weight	Cost	Delivery time
UK mainland and islands & N. Ireland	Up to 2kg	FREE	Royal mail second class. 2-4 working days (up to a maximum of 7 working days
UK mainland	2kg - 30kg	FREE	Parcelforce 48 hours

Free delivery is only availible to the UK mainland, unless the order is under 2kg.

Do I need to sign for my parcel?

It depends on the weight of your order. If your order is small, light and inexpensive, it will be delivered by Royal Mail Second Class post (no signature needed), however it is small and expensive, you will then have to sign for the item. For larger, heavier items we will use a courier service to deliver your order, between 8am and 6pm, which requires a signature. In these circumstances it is advisable to have the order delivered to wherever you will be during working hours so you can sign for the parcel.

What if I am not available to collect my parcel?

If no one is present to sign for your goods, a card will be left with the option to collect your parcel from a local depot or have it re-dispatched at a convenient time. Please note this may cause a delay in you receiving the goods.

My order has been dispatched but I have not received it yet?

Tracking information can be found for your order in the My Account section and via the Order Tracking page as soon as your order has been dispatched. You will also receive these details by e-mail. However you will only be able to track your parcel if it is being transported by Parcel Force using a tracking number.

If your order has been sent via Royal Mail Second Class post, but you have not received it, we are obliged to wait 14 days from the date of dispatch before Royal Mail will consider the parcel lost and we can therefore re-send your order and claim for the loss.

Why have I been charged postage on my phone order?

Deep Blue reserves the right to charge postage different to that on the web if you order over the phone. This is due to staff costs. The postage shown on the web does not apply to telephone orders.

Any Other Questions?

If you have a question which is not answered here, please ring the sales department on 0191 2536220 ext 1 or email us on info@deepbluedive.com!

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United Kingdom Islands

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Address	Weight	Cost	Delivery time
Channel Islands, Isle of Man, Isle of Wight, Scottish Isles and Northern Ireland	Under 2kg	FREE	Royal mail signed for. 1-3 working days (up to a maximum of 5 working days)
Channel Islands, Isle of Man, Isle of Wight, Scottish Isles and Northern Ireland	2kg - 30kg	£12.95	Parcelforce 48 hours

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Europe

Address	Weight	Cost	Delivery time
All Europe	Under 2kg	£4.95 - £18 (By Weight)	Royal mail International signed for Up to 7 days.
Republic of Ireland	2kg - 30kg	£15.95	Euro 48 hours
Belgium, Luxembourg, Netherlands	2kg - 30kg	£15.95	Euro 48 hours
France, Germany, Denmark	2kg - 30kg	£16.95	Euro 48 hours
Italy, Portugal, Spain	2kg - 30kg	£29.95	Euro 48 hours
Greece	2kg - 30kg	£49.95	Euro 48 hours
Rest of Europe	2kg - 30kg	£69.95	Euro 48 hours

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Worldwide

Postage prices will depend on destination, weight and value.

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BFPO

This shipping method is available for British Forces Posted Overseas and addresses only. Shipping is as with all other UK mailing but please check to see that the size and weight of your order does not exceed maximums for your BFPO destination number by checking with BFPO http://www.bfpo.org.uk

BFPO Number	Maximum Weight	Maximum Size
All BFPOs with the exception of HM Ships, Op Telic & Op Herrick	30Kg per parcel	1.05 Length 2.0m Width and Depth combined
HM Ships: BFPOs 200 to 499	11Kg per parcel	1.05 Length 2.0 Width and Depth combined
Op Telic & Op Herrick	2Kg	Min: One surface at least 90mm x 140mm Max: Length + Depth + Width= 900mm, with greatest single dimension not more than 600mm.

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Upgrades

Upgrades available when ordering your goods include next day delivery, 48hr, recorded (signed for) and special. If ordering on the website these options will come up on the screen before payment is due and the corresponding price/item will appear. When ordering over phone, let the sales member know of the urgency of your parcel.

Address	Weight	Additional Cost	Delivery Time
UK	Under 1kg	+ £4.95	Royal mail special delivery. Before 1pm, next day
UK	Up to 2kg	+ £1.95	Royal mail first class Recorded delivery. 1-2 days
UK mainland Only	2kg - 30kg	+ £1.95	Parcelforce from 48 hours
UK mainland Only	2kg - 30kg	+ £6.95	Parcelforce 24 hours

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VAT Exempt

If this applies to you, the price you will pay for the goods will automatically be adjusted to remove the VAT element. You can also avoid paying VAT if you are having your goods sent to you in the UK, but are taking the goods abroad permanently within 3 months of making the purchase. You will have to pay the VAT with your order but by following the steps outlined you can reclaim the VAT content from us.

In this case you can request a VAT Reclaim form from us (just add a note requesting this at our checkout screen). We will complete the relevant parts of this form before sending it to you with your goods. You will then take the form with you and the goods when you leave the UK and you should ask customs to fill in their section of the form at the airport, ferry terminal or channel tunnel when you leave the country.

When you reach your destination outside the EU, you can then send the completed form back to us and we will refund the VAT amount charged to the credit or debit card details you have filled in on the reclaim form.

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