Product Returns Policy
Order Cancellation Policy
Our customers have the right to cancel their orders within 14 days unless their order has been dispatched. After the order has been dispatched, it is the customers responsibility to return the item in a saleable condition and receieve either a full or partial refund.
If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of the management / sales team. Please note that fault during use, will be subjuect to checks and we may not be liable if the product has been damaged after being open and worn / used.
Please contact us before returning any items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 10% will be charged for goods that were a special order.
If any product that is purchased does not turn out to be the correct one for you then we will exchange it for the correct size, colour etc. provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new".
If there is a problem then contact us immediately to speak to one of our team. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can not be made. Postage will not be free on the return item. If you have recieved an incorrect item, we will exchange the item and refund the postage up to £6.50.
When returning goods please enclose receipt, the return’s note (with the member of staff spoken to on the phone) and all contact details (including daytime phone), credit card details and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be able to be processed.
We hope that the goods delivered to you are correct and we do everything we can to ensure you are happy with your order. However if you are not, need an exchange or recieve damaged goods then please contact our team on firstname.lastname@example.org for a returns slip and include with the return items.
Please note that all underwear is non-returnable due to hygiene reasons.