Welcome to the Help Centre

shipping & Delivery

Shipping & Delivery

Account

Account Info

returns

Returns & Exchanges

Stock

Stock & Availability

Call Us

PHONE

+44(0)191 253 6220

Visit Us

ADDRESS

55 Marden Road
Whitley Bay
Tyne and Wear
NE26 2JW

DELIVERY

We will take every effort to get you goods to you as efficiently and effectively as possible. All orders placed before 3pm will be shipped on the day of ordering subject to payment authorization and item availability.

Any items which are out of stock will be shipped as soon as they become available. If this causes a delay in your delivery, you will be notified and your order dispatched as soon as possible. If any items are unavailable, you will be contacted and offered a replacement or refund.

UK Delivery

If your order total is under £40 then you can choose one of:

  • Royal Mail Tracked - £2.95
    (1-3 Working Days)
  • DPD Next Day - £4.95
    (Guaranteed Next Working Day + 1 Hour Delivery Window)

If your order total is over £40 then you can choose

  • Royal Mail Tracked - FREE
  • DPD Next Day -1/2 Price - Only £2.49


Please be aware that the prices above are for areas classed as "UK Mainland" by DPD which does NOT include offshore islands, Scottish highlands or Northern Ireland.

Non-UK Delivery

Our website has a comprehensive postage system which takes into account the weight of your delivery and the destination address - to get a quote for your order please add the products you'd like to buy to your basket, go to the basket page and fill in the "Estimate Shipping & Tax" section to get the price.

BFPO Addresses

This shipping method is available for British Forces Posted Overseas and addresses only. Shipping is as with all other UK mailing but please check to see that the size and weight of your order does not exceed maximums for your BFPO destination number by checking with the BFPO website.

Please note that once we have shipped the item and handed over to the BFPO service we have fulfilled our contract and delivery responsibility. All queries and problems with delivery must be taken up by yourself with BFPO and any claims must be handled between yourself and them.

Restricted Products

Please be aware that some products have restrictions on which countries we can send them to. Please enquire ahead of time if you require an order dispatched outside the EU and we can advise.

VAT Exempt

If this applies to you, the price you will pay for the goods will automatically be adjusted to remove the VAT element - you MUST choose the correct country on checkout for this to apply. We CANNOT refund the VAT once the order is completed.

You can also avoid paying VAT if you are having your goods sent to you in the UK, but are taking the goods abroad permanently within 3 months of making the purchase. You will have to pay the VAT with your order and reclaim the tax per relevant regulations - please be advised we cannot help with this process.

RETURNS & EXCHANGES

Order Cancellation Policy

Our customers have the right to cancel their orders within 14 days unless their order has been dispatched. After the order has been dispatched, it is the customers responsibility to return the item in a resaleable condition and receive either a full or partial refund.

How do I return or Exchange an item?

We hope that the goods delivered to you are correct and we do everything we can to ensure you are happy with your order. However if you are not, need an exchange or receive damaged goods then please contact our team on info@deepbluedive.com for a returns slip and include with the return items.

If you’d like to return or exchange an item please send the item back with the receipt and the included returns note filled-in. Please write the member of staff you discussed the order return with. It makes life much easier for us :)

Please ensure you return the item with all your important contact details (including a daytime phone number) and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be able to be processed.

Please note that all underwear is non-returnable for hygiene reasons.

What if I receive damaged goods?

In the unlikely situation that you receive a faulty product we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us within a reasonable time period. The replacement is at the discretion of the management / sales team. Please note that fault during use, will be subject to checks and we may not be liable if the product has been damaged after being open and worn / used.

Unwanted goods

Please contact us before returning any items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 10% will be charged for goods that were a special order.

Exchange goods

If any product that is purchased does not turn out to be the correct one for you then we will exchange it for the correct size, colour etc. provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new".

If there is a problem then contact us immediately to speak to one of our team. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can not be made. Postage will not be free on the return item. If you have received an incorrect item, we will exchange the item and refund the postage up to £6.50.

Clearance Items

Unfortunately we’re unable to offer refunds of clearance items unless they arrive in a condition that wasn’t described before making the purchase.

STOCK & AVAILABILITY

Do you keep all items in stock?

For the most part we keep all of our stock on hand, however occasionally items do go out of stock. For that reason sometimes stock will be listed as being on backorder meaning we’ll be ordering from our supplier soon. Usually this means a brief delay of 1-5 days on your order. If this happens we will notify you as soon as possible. If you’re unsure before placing your order please contact us over the phone, by email or via social media.

How long will an item take to reach me if an item is not in stock

It all depends on how long it takes our supplier to get the item to us! If any item you’ve ordered is ever out of stock we’ll try our hardest to get it as quickly as possible and provide you with as much information as possible regarding a timeframe for your order.